Appointments

Appointments System

Booking on The Day

GPs and practice nurses can be booked on the day from 08:00

Online Access

Appointments available daily with all GP's. Please ensure you complete an on line access request form to access this service. You will need to provide proof of identify before access will be allowed.

Booking in Advance

Appointments with GPs and nurse practitioners can be booked up to 2 weeks in advance.

In House Referrals

Each of our GPs has a special interest in one or more specialities of medicine.  Hence, sometimes a GP may ask you to make an appointment with his colleague who is more experienced in your condition.

Telephone Consultations

Telephone consultations are available with all GPs and nurse practitioners daily. Please book on the day from 08:00.

Chaperone Policy

All our staff have received training in “guidance and the role and effective use of chaperones in primary care".

  • The role of the chaperone is to provide comfort and support for the patient and protection for the health care practitioner  
  • To ensure the patients’ dignity and privacy is upheld
  • To identify unusual or unacceptable behaviour
  • To ensure the room is suitable and the consultation will not be disturbed during your examination.

Should you wish to have a chaperone present during your consultation, please ensure you speak with a receptionist or your GP.

Interpreter Service

The surgery is happy to arrange an interpreter to assist you during you consultation. This will need to be arranged in advance. If you require this service please ensure you speak t the receptionist is aware of this when booking your appointment.

Please note as this service is by advance booking only, it will not be available for a same day/emergency appointments therefore it is advisable for you to bring a family member or friend to assist with communication.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early as possible on the day.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

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