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Appointments System

Booking on The Day

GPs, practice nurses and our other health care professionals can be booked on the day from 08:00am. 

Appointment System Announcement

From the 26th June 2023, we will not book appointments through the telephone or at the front desk. All appointments need to be booked through our website there will be a portal that will ask you questions and direct you to the right place, you will then be signposted to the most appropriate service.

Patients that fall into the following catergories;
• Have a learning disability
• Elderly patients
• Patients without internet access
• Patients who refuse to use the portal
The receptionist will go through the online form and fill this in on your behalf when you phone. You will be added to the requests for the staff to go through in chronological order.
The Benefits
• The patients that really need to see a GP will get an appointment and the patients that can be seen by another service will be signposted
• No phone queue waiting times
• The link will be live from 7:30am
• You will get a documented response with answers to the queries
• The Portal is very easy to use with questions for you to answer with added optional photo attaching.
Online Access

Appointments are available daily with all GP's. Please ensure you complete an online access request form to access this service. You will need to provide proof of identify before access will be allowed.



Active Signposting?

What is Active Signposting?

The Situation

The NHS is under pressure, illnesses are becoming more complicated, the population is living longer and budgets are being cut. GP’s need to spend more time with complex cases and those with chronic conditions. It is important that other members of the clinical team see patients appropriate to their skill sets.

The solution

Your NHS now offers a large number of Community Services and self-care options that you can access, without the need for you to see your GP.

If you request an appointment with the Practice, the receptionist may ask you the reason why you are asking for an appointment. If you provide the reason for your call, there is a possibility that the receptionist may be able to give you information about a service or self-care source that you could access for your symptoms, without the need for you to see a GP.

This will help to make sure that you, our Patient is given access to the most appropriate health professional with the least possible delay.

It is then your choice what to do with the information you are provided with, Favell Plus wishes to empower you to get the best clinical advice and support.

The process

  • The Patient explains their problem to specially trained receptionists who has access to available care.
  • Receptionists then signposts patient to appropriate source of help whether that’s in the practice or somewhere else.
  • This can be one of the many community services or self-care options.
  • To help make sure you receive:
    • The most appropriate medical care
    • From the most appropriate health professional
    • At the most appropriate time

Appointment Requests are not available over the weekend or late evening, please do not request an appointment through the admin queries.

Please note the upcoming protected learning times dates.

Wednesday14th February 2024

Wednesday 20th March 2024

on the above dates, the surgery will be closed from 12:30 for staff training, we will resume normal working from the Thursday morning.

In House Referrals

Each of our GPs have a special interest in one or more specialities of medicine.  Hence, sometimes a GP may ask you to make an appointment with their colleague who is more experienced with a condition.

Telephone Consultations

Telephone consultations are available with all GPs and nurse practitioners daily. Please book on the day from 08:00am.

Chaperone Policy

All our staff have received training in “guidance and the role and effective use of chaperones in primary care".

  • The role of the chaperone is to provide comfort and support for the patient and protection for the health care practitioner  
  • To ensure the patients’ dignity and privacy is upheld
  • To identify unusual or unacceptable behaviour
  • To ensure the room is suitable and the consultation will not be disturbed during your examination.

Should you wish to have a chaperone present during your consultation, please ensure you speak with a receptionist or your GP.

Interpreter Service

The surgery is happy to arrange an interpreter to assist you during your consultation. It is helpful if we are made aware of the language you speak prior to the appointment to make the arrangements. 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available. We do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early as possible on the day.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You will also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the Practice list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

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