Enhanced Access

Please read for more information regarding our Enhanced Access service for evening and weekend appointments

Weekday and Weekend Enhanced Access Service

Northampton is part of a national effort to provide sufficient routine appointments at evenings and weekends to meet locally determined demand, alongside effective access to out of hours and urgent care services.

​This has been an NHS England priority, because whilst public satisfaction with general practice has remained high, in recent years patients have increasingly reported, through the GP Patient Survey, more difficulty in accessing services including a decline in good overall experience of making an appointment in general practice.

Appointments are situated in a central hub location. The hub location for our patients is Highfield Clinical Care Centre, Northampton, NN1 5BD.

The appointments offered are pre-booked appointments made by contacting the surgery. Patients will be able to be seen by a healthcare professional during these extended hours; we will be offering appointments with a GP, Advanced Nurse Practitioner, Practice Nurse, and Health Care Assistant.

This service is very different to the current out of hours service where patients contact 111 in an urgent/acute situation that cannot wait until their practice is open again on the Monday. For any acute illness please still continue to contact 111.  This service is just for pre-booked routine care and is not for acute/urgent/walk in situations.

Please note that as this contract is being delivered at scale across the locality, you will not necessarily be seen by a Clinician known to you from your practice.

Please see our timetable below for the dates and times of our new service. 

Highfield Clinical Care Centre, 27 Cliftonville Road, Northampton NN1 5BD

• Monday- Friday 18:30-21:30  
• LIVI appointments 07:00-22:00
• Saturday- Sunday- 09:00-17:00
• LIVI appointments 07:00-22:00

Consent:

Who will we share your information with?

As part of our Enhanced Access Initiative, Favell Plus Surgery patients will be able to book evening and weekend appointments, at Highfield Clinical Care Centre.  This will benefit you as a patient as it ensures that there are more appointments available to you at times that are more convenient out of the practice’s usual hours.

To ensure that the Clinician has full access to your medical records, when you book your appointment, the Receptionist will ask you to consent to sharing your medical records, which will ensure an effective and safe service.

This sharing occurs electronically through our clinical system and the sharing only occurs when you choose to book an appointment at another practice. You will be reminded of this when you book the appointment and your consent to share your medical record is taken.

Your data will be kept secure using the same clinical system used to access your medical record when you visit us for an appointment. The clinician you visit will be required to gain your consent prior to accessing your record. If you change your mind and do not wish to consent, the clinician will only be able to access your Summary Care Record. This will contain limited medical information and will restrict the care that you can be offered. We will be notified of your record being accessed and of any changes made to your medical record. We will review this to ensure any follow up is actioned.

If you have any concerns about this, or object to the sharing of your medical record in this way, please speak to one of our reception team, who will be able to record your decision and change the settings for your record.