Welcome to Favell Plus Surgery

We hope you find the website user friendly and take advantage of the wealth of information about our health services.

 

About Favell Plus

The practice is situated within the Weston Favell Primary Care Health Centre in the Eastern District of Northampton. Our Surgery is the largest of two surgeries which operate in the Centre.

 The Centre offers a wide range of additional services such as Physiotherapy, Podiatry, Midwifery and Dental Services.

 Access for Disabled patients

 The Favell Plus Surgery provides wheelchair accessible parking, entrance, lifts and toilets.

 

Our Team

Dr Syed Abbas    Spoken Languages      English, Urdu,  Punjabi and Hindi.

Dr Girgis Takla    Spoken Languages      English and Arabic.

Dr Uzair M Malik  Spoken Languages    English, Urdu, Punjabi and Hindi.

 

PRACTICE MANAGER

Miss Jade Fuller

PRACTICE BUSINESS MANAGER

Mr Viqar A Abbasi

ASSISTANT PRACTICE MANAGER

Miss Sarah Gustave

Mrs Amber McLellan

PRACTICE NURSE PRACTITIONER

Frederick  Acquah

Urszula Madej

PRACTICE NURSE

Marinela Milian

 

Surgery Opening Times

Monday to Friday                    8.00am – 6.30pm

 We believe that we provide a choice of personal care, with a wide range of medical interests. In line with modern practices we use a comprehensive computer service which is now a key tool in patient care, record keeping, prescribing and preventative medicine.

 A guide to our appointments

We operate an appointment system of 10 minute consultations with doctors, and between 10 and 20 minutes with practice nurses. 

Appointments need to be requested through the appointments page on our website, a member of the reception team will get back to you with an appointment as soon as possible. If you are unable to use the portal on our website, please phone the surgery and the receptionist will fill this in on your behalf. 

Telephones are manned between 08:00-18:30, Monday to Friday. Please note that receptionists will ask ‘why you need to be seen’. This is to ensure you are booked for the most appropriate medical care, with the most suitable health professional and most appropriate timescale.

An appointment text reminder messaging service is available to all patients. You will automatically be signed up to this if you have given us a mobile number.

Urgent appointments

Urgent medical appointments will be available on the day.

Appointments need to be requested through the appointments page on our website, a member of the reception team will get back to you with an appointment as soon as possible. If you are unable to use the portal on our website, please phone the surgery and the receptionist will fill this in on your behalf. 

It is essential that patients with immediate medical needs are seen. For patients with an urgent medical need, we may ask you to see another clinician other than a GP. If we are unable to help, you may also be asked to contact 111 or the urgent care service as an alternative to seeing one of our clinicians.

Please do not request an urgent medical appointment for private medicals, GP letters, repeat prescriptions or travel immunisations. Please speak to a receptionist who will assist you with booking an appropriate appointment.

 Home Visits

The practice with all its facilities is the best place to hold a consultation. However, home visits will be made if:

• As a result of your illness, you are unable to be transported to the surgery.
• The doctors consider that it would be medically unsafe for you to attend.

Requests for home visits should be made before 10:00 by phone and the GP will phone you prior to ensure a visit is clinically necessary.

 Suggestions, Comments, and Complaints

You have the right to receive a good level of service. We want to hear your views as this helps us to improve our services. You can help us to make improvements by telling us if you are particularly pleased with a member of staff or service, or would like to make a suggestion.

We don’t just want to know when things go well, we also want to know when things go wrong. If you are a user of our services and have a complaint or suggestion to make, this information is designed to help you.

You will not be disadvantaged in any way by making a complaint, comment or raising a concern about the care or treatment you have received.

Compliments, Comments and Concerns

If you wish to make a comment, raise a concern or pay a compliment for the service or care you have received, could you please let us know by contacting the Practice Manager using the contact details below.

Complaints – How to Complain

If you are not happy about the care or treatment provided, tell the GP, Nurse or Health Care Assistant concerned, if you feel that you are able to. If you are unhappy with the service provided by the Practice, for example difficulties in booking an appointment, please speak to our Practice Manager on 01604 773490

They will try to find a solution that everyone is happy with. Most problems are sorted out this way.

Zero Tolerance

NHS staff must be able to come to work without fear of violence, abuse, or harassment from patients or their relatives. The NHS has a zero tolerance attitude towards violence.

 Violent, threatening, or abusive behaviour including shouting and swearing with not be tolerated at this practice. Patients who act in such a manner will be asked to leave the premises; the police may be called and you could be removed from our patient list.

Our staff are here to help you, please treat them with respect.

Carers

It is important that we know if you are a carer so that we can make sure you receive information, services and the help that is available. If you are a carer please inform the surgery via the forms page or phoning the surgery.

 Carers’ support groups help carers to cope with their caring responsibilities and alleviate some of the isolation felt by carers.  For your nearest group contact 01933677837  or you can find out about the available help on one of the following websites www.carers.org/local-services/northampton   or http://www.northamptonshire.gov/

Wasted appointments

Currently, over 100 appointments are missed each month. Missed appointments increase the wait for routine appointments for other patients. Please give us as much notice if you do not need or cannot attend your appointment – we can then offer it to someone else.

Test results – After 11am daily

For ALL tests carried out in the practice i.e. bloods, urine etc, please ensure you contact the practice for your results. Allow between 3-5 working days for results to be processed.

Prescriptions

Repeat medication re orders can be ordered as follows:

Online services ( Need to be registered )

At reception using re-order slip

Through your nominated pharmacy

Please allow two working days. The same applies to prescription requests brought from the hospital. If you have requested for delivery by a pharmacist please allow one additional day.

Medication reviews are carried out regularly. If you are required to attend for review, please ensure you attend. Failure to attend may lead to prescription delays.

Chaperone policy

The practice prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required. Please contact our reception team in advance if you wish to have a chaperone with you during your appointment.

This impartial observer will be a practice nurse or healthcare assistant who is familiar with the procedure, and be available to reassure and raise any concerns on your behalf. If a nurse in unavailable at the time of your consultation then your examination may be re-scheduled for another time.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

The role of a chaperone:

• Maintains professional boundaries during intimate examinations.
• Acknowledges a patient’s vulnerability.
• Provides emotional comfort and reassurance.
• Assists in the examination.
• Assists with undressing patients, if required.
• Registering new patients

We accept new patients registrations from the Eastern side of Northampton (Abington, Abington Vale, Arbours, Boothville, Bellinge, Blackthorn, Cliftonville, Cogenhoe, Ecton Brook, Goldings, Great Billing, Headlands, Kingsley, Lakeview,

Langland’s, Lings; Little Billing, Lumbertubs, Moulton, Overstone, Rectory Farm, Southfields, Spinney Hill, Standens Barn and Thorplands.

 To apply, simply complete an application form at reception or download from our website https://www.westonfavellsurgery.nhs.uk/

 Registration can take up to 2 weeks from date of submission.

Patient Participation Group (PPG)

Favell Plus Surgery has a Patient Participation Group which is made up of patients who are registered at the surgery and volunteer their time and meet regularly to discuss Practice issues and up and coming health promotions.

The Patient Group are there to put forward views from patients.

The group conduct an annual Patient Satisfaction Survey which is then analysed and submitted to the Practice in order for us to help change and improve services which suit our patients.

 The Group is a vital link between the Practice and our patients. It gives our patients a voice in changing services to suit them.

If you would like more information on joining the group please ask a member of our receptionist team who will be happy to supply this, or telephone 08445769030 for more information.

Data protection

The computer/patient records held by the practice are for the purpose of monitoring patient health requirements and they are used in the strictest of confidence with the Data Protection Act. No details will be revealed to a third party without patient’s written consent.

Equality and diversity

Favell Plus Surgery is firmly committed to the principles of equality and diversity in all areas of our work. We believe that we can learn from diverse cultures and it makes the practice more effective in meeting the needs of our patients. We are committed to improving and developing a practice which fosters new ideas, abilities, needs and experiences.